Blackbaud was already pretty low on the list of nonprofit CRM services I would recommend to people 11 other better options on (there are this crowdsourced list). This data breach—and more to the point Blackbaud’s untrustworthy response of paying the ransom—puts them solidly in the “do not use” category. If you are on Blackbaud now, I recommend starting the process of transferring your data over to another option ASAP.
There are many other good options out there, but LiveImpact continues to be my top recommendation. I just talked with my contact over at LiveImpact, and they told me that the team there will absolutely help migrate data over from any current system you use, including Blackbaud.
Note: I have no financial or personal stake in LiveImpact. I’ve just evaluated a lot of different services in my years of IT for nonprofits, and I think they are great.
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